*Currently updated/revised as of: 08/10/16
What Information Do We Collect?
When making an account, a purchase, subscribing to our newsletter, participating in any promotion, giving a review, filling out surveys, engaging with our social media accounts, or interact with us in any way, you may decide to provide your personal information, including but not limited to: name, email address, mailing or billing address, ZIP code, phone number and credit card numbers.
This allows us to provide our services, process your transactions more efficiently and, ultimately, to deliver a higher caliber of customer service. The decision to provide this information is optional, at your full, and sole discretion. However, if you decide against providing any requested or required information, some of the features of our website or our services may be inaccessible or inactive. Also, on occasion, third parties may grant us additional personal information, (including but not limited to; names, mailing addresses, email addresses, demographic or other usage information), when news or product offerings that may be of special interest become relevant.
Usage/Website Activity Information:
When you visit our website, we may collect further usage information, including your Internet service provider’s address, the website that directed you, along with clicks and activity on our site. This tracking data can be invaluable in the adaptation of our website to enhance user experience and the overall atmosphere of convenience for our customers.
We also observe purchases you make or items you add to the online shopping cart. By looking at your purchases in context with certain marketing demographics or with third party information you may be interested in, it can be vital for our buyers and merchandisers as they continue to seek to customize your total online experience.
Social Media Accounts
We engage with customers on a number various social media platforms. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications also fall under and are governed by this policy, and encompasses the policy of the social media platform(s) the communication takes place.
Cookies and Other Tracking Technologies
Along with ActiveCampaign, Inc. (“ActiveCampaign”) which provides a marketing platform that allows us to reach you more efficiently, and to see how you interact with on-site content. As well as customizing our marketing that is tailored to your specific interests. The more we know, the more helpful and relevant we can be.
We contract with a Service Provider to aid in assessment of visitation to the site. By placing pixel tags/cookies on our site the Service Provider is able to track your visits, but the data retrieved cannot be used for any purpose without our authorization. The Service Provider does log the information about your visit, but we again are in control how that data may and may not be used. This extends to any device you use to access the site.
Your Information and How We Use It
The personal information collected is primarily intended to improve communication and offer better customer service for you. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders. We also use personal information to send you information about products, services, and promotions that we think will be of interest to you.
When you shop at one of our stores or visit us online, it is also an opportunity for you to provide us with feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping.
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
Opt-Out from Our Lists at Any Time
To remove your name from our email contact lists, please use the opt-out feature from the bottom of any e-mail. We appreciate your patience while we process your request.
External Links to Sites and Services
Compliance with Laws and Law Enforcement
We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ personal information seriously and take steps to protect our customers’ personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our website.
***ABOUT SSL CERTIFICATES
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL).
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.
Arbitration Agreement & Waiver of Certain Rights
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
Neither you nor we may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or our individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Ultra Modern Pool & Patio, Inc.
8100 W. Kellogg
Wichita, KS 67209